Renew or restore your field agent licence or subagent registration
Processing times
We're receiving more applications than usual which is impacting our 6-week processing timeframe. Your application will be processed quicker if it's fully completed and you've paid the relevant fees. Further delays will occur if we need to ask you for more information.
Your licence or registration is valid for either 1 or 3 years, whichever you choose. You must renew it before it expires. It’s illegal to work without a valid licence or registration.
If you are unsure when your licence expires:
- check using our free online register
- contact us.
Renew your licence or registration
We will send you a renewal notice 4–6 weeks before the expiry date. You can also apply to renew online with the Fair Trading – Renewal Application form.
You only need your licence number to start the online renewal process. You will then be prompted to create a Queensland Government account. You don't have to do this but if you do, we'll be able to prefill the form with your personal details and give you status updates on the progress of your renewal.
If your licence or registration is expiring and you haven’t received the renewal form, please contact us and ask for a new one.
Make sure to check that the details on your renewal form are correct. You must lodge your renewal before your licence or registration expires.
To renew, you must:
- complete the renewal form
- tell us whether you’re applying for a 1-year or 3-year licence
- give us the names and addresses of any business associates
- pay the required fee, including criminal history check fee, stated on your form.
You may only submit your form:
Processing time
The processing time is 4–6 weeks. This can take longer if your application is not complete. This might be because of:
- missing information
- unpaid fees.
We will contact you if you submitted an incomplete application. You will need to complete the application before we can proceed. Otherwise, we may withdraw your application.
Trust accounts
When you renew your licence, you must report on how you managed your trust accounts in the licence audit period. You will need to submit an audit report on all trust accounts operated.
You don’t need to do this as a registered subagent.
If you didn’t manage any trust accounts at all, you must make a statutory declaration. This is a legally binding statement and must say that you did not:
- operate a trust account
- receive any funds on behalf of another person.
Restore your licence or registration
If your licence or registration expires, you have 3 months to restore it. Remember, you cannot work without a valid licence or registration. We will send you a restoration form if you do not renew your licence before it expires. You can also apply to restore online.
Contact us if you need a new form.
Make sure to check that the details on your renewal form are correct. We must receive your form before the 3-month deadline.
To restore your licence or registration, you must:
- complete the restoration form
- tell us whether you’re applying for a 1-year or 3-year licence
- give us the names and addresses of any business associates
- pay the required fee, including criminal history check fee, stated on your form.
You may only submit your form:
Restoration fees
If you choose to restore an expired licence, you will need to pay a late fee. Your restoration fee will include the late fee.
Lapsed licences or registration
You may only restore an expired licence or registration during the first 3 months after the expiry date. After this, you must apply for a new licence. You may not work until we approve your new licence.
Processing time
The processing time is 4–6 weeks. This can take longer if your application is not complete. This might be because of:
- missing information
- unpaid fees.
We will contact you if you submitted an incomplete application. You will need to complete the application before we can proceed. Otherwise, we may withdraw your application.
You can continue to work until a decision is made on your application, provided you submitted your:
- renewal form before your licence or registration expired
- restoration for within 3 months of your licence or registration expiring.
Trust accounts
When you restore your licence, you must report on how you managed your trust accounts in the licence audit period. You will need to submit an audit report on all trust accounts operated.
You don’t need to do this as a registered subagent or if you were an employed licensee for the whole licence audit period.
If you didn’t manage any trust accounts at all, you must make a statutory declaration. This is a legally binding statement and must say that you did not:
- operate a trust account
- receive any funds on behalf of another person.